-Caretel has been listed in top 25 BPO in India by Dun & Bradstreet.
-Caretel is Rank 22nd in Dun & Bradstreet's yearly top 500 BPO list.
-Caretel is awarded MSME Call Center.
-Caretel is awarded CPWD Process.
-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.
-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.
-Caretel bags the prestigious Tender of MTNL, Mumbai for 200 seats, 24/7 process
Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month
Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)
Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)
Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.
CEO quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.
COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".
- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.
- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.
Caretel is part of the Dalmia group (a leading Indian conglomerate with GHCL as its flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and others. As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations.
We are running Kisan Call Centre Services and at present operating with 124 seats from 16 business locations to 19 Delivery centers in 16 cities.. It is a prestigious project of Ministry of Agriculture to provide single window helpline to the farming community of the Nation. The services were inaugurated by Prime Minister in the month of Jan-04 and operate for 24 hours a day, 7 days a week.
Caretel has a rich experience of handling upto 180 million CTI calls per annum, along with large back-office operation, which is one of the highest in the country. The company operates IT enabled services in top 13 business cities of India including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh - again one of the most geographically diverse IT enabled operations in the country. With over 10 years of experience, Caretel has well-established processes, confirming to ISO 9001 standards.
Caretel has been handling the BPO operation for various clients, which includes multilingual e-book publishing, data entry and processing etc for private and government organizations. We are handling complete processes like Bill generation, printing, payment collection and follow-ups for Telecom and Insurance segments.