Quality Policy Process
NEWS

-Caretel has been listed in top 25 BPO in India by Dun & Bradstreet.

-Caretel is Rank 22nd in Dun & Bradstreet's yearly top 500 BPO list.

-Caretel is awarded MSME Call Center.

-Caretel is awarded CPWD Process.

-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.

-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.

-Caretel bags the prestigious Tender of MTNL, Mumbai for 200 seats, 24/7 process

- Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month

Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)

Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)

Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.

CEO quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.

COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".

- Caretel Grabs the presitigious Anti Ragging Process of Ministry of HRD, which was inaugurated by Mr. Kapil Sibbal, Minister of HRD.

- The growth path for employees of Caretel: 15 positions of Team Leaders filled through Internal Job Posting.

- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.

- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.


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EXECUTIVE TEAM
At the helm of Caretel's affairs is a professional management team including very senior and dedicated individuals with vast experience of handling IT Enabled and Telecom Services.
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WHY OUTSOURCE
"We are committed to providing each and every client the utmost in customer satisfaction and responsiveness through people-oriented  processes and quality systems. ..
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Career

Caretel Infotech Ltd is a domestic call center, part of Dalmia group located in Pitampura, Mayapuri & Kirti Nagar in Delhi. Pan India we are based in 16 cities.

Currently we are serving Reliance, Whirlpool, ICICI bank, GE, Honda etc.

Position- Customer Service Representative {CSR}
Process- Collection- Domestic
Job Specification: -
Good command over English
3 months of experience in BPO/ Banking will be preferred.
Person should be dynamic/ self motivator
Fresher can also apply.
Job Description:-
Responsible for making outbound calls {collection}
Able to achieve targets
Maintaining quality 
Only DAY SHIFT / No- BOND
Salary Package-
Rs 7000- Rs 9000 + Incentives {Rs 1000- Rs 4000)

Fresher/ Second yr/ Final yr students can also apply for CSR
Position- Mentor
Process- Banking/ Collection- Domestic
Job Specification: -
Graduate with Excellent communication skills
2 - 3 yr of experience in BPO (voice process)
Min 3 months of experience in team coordination.
Self Motivator.

Job Description:- 
Banking/ Collection process will be preferred.
Responsible for team effectiveness
Able to achieve targets within given TAT.

Salary Package- Best in Domestic Operations plus Incentives
DAY SHIFT
Position- Team Leader / Sr. Team Leader
Process- Banking/ Collection- Domestic
Job Specification: -
Graduate with Excellent communication skills
3-5 yr of experience in BPO (voice process)
Min 1 yr of experience in team handling
Self Motivator,
Dynamic Leader
Able to motivate and guide the team,

Job Description:-
Team size- 10- 15 agents,
Banking/ Collection process will be preferred.
Responsible for team productivity and effectiveness
Responsible for retaining achiever
Able to achieve targets within given TAT

Salary Package- 1.50 to 2.25 Lac + Incentives
DAY SHIFT
Position- Team Leader / Sr. Team Leader
Process- Banking/ Collection- Domestic
Job Specification: -
Graduate with Excellent communication skills
3-4 yr of experience in BPO (voice process)
Proficiency in Ms-word, Excel and ppt.
Excellent communication skills, accountable and responsible

Job Description:-
Primary Responsibility
New Hire & Refresher Trainings
Transition sessions.
Maintaining Reports & Documentation
Developing Modules and Presentations

Secondary Responsibility
Punctuality & Adherence
Innovative and Contributing
Tracking Batch's Attendance & behavioral issues
Resilience& ability to handle

Salary Package- 1.50 to 2.25 Lac + Incentives
DAY SHIFT

Position- Quality Analyst
Process- Banking/ Collection- Domestic
Job Specification: -
Graduate with Excellent communication skills
2-4 yr of experience in BPO (voice process)
Proficiency in Ms-word, Excel and ppt.

Job Description:-
Primary Responsibility
Call Audits and meeting Targets.
Giving Constructive Feedback.
Maintaining/Sending/Consolidating Reports & Documentation

Secondary Responsibility 
Punctuality & Adherence
Value addition - Conducting sessions and Presentations
Weekly Meeting with AM/TL.
Resilience& ability to handle pressure

Salary Package- 1.50 to 1.80 Lac + Incentives
DAY SHIFT
Position- Assistant Manager Operations
Process- Collection- Domestic
Job Specification:- 
Graduate with Excellent communication skills
4-6 yr of experience in BPO (voice process)
Min 2 yr of experience in team handling
Self Motivator,
Team builder, able to generate synergy

Job Description:-
Team size- 3- 5 team leader,
Banking/ Collection process will be preferred.
Able to motivate and guide the team,
Able to lead particular product/ portfolio.
Responsible for team productivity and effectiveness
Responsible for retaining good performers
Able to achieve targets within given TAT
Responsible for quality checks, SLA
Responsible for various dashboards

Salary Package- 2 Lac to 3.25 Lac + Incentives
DAY SHIFT

If interested can WALK IN at below mentioned venue
        from Mon – Sat between 10.00 am- 5.00 pm.

CARETEL INFOTECH LTD 
Or email your CV at: career@caretelindia.com

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