Customer Care  Direct Response Marketing BPO
NEWS

-Caretel has been listed in top 25 BPO in India by Dun & Bradstreet.

-Caretel is Rank 22nd in Dun & Bradstreet's yearly top 500 BPO list.

-Caretel is awarded MSME Call Center.

-Caretel is awarded CPWD Process.

-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.

-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.

Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)

Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)

Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.

CEO, quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.

COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".

- Caretel Grabs the presitigious Anti Ragging Process of Ministry of HRD, which was inaugurated by Mr. Kapil Sibbal, Minister of HRD.

- The growth path for employees of Caretel: 15 positions of Team Leaders filled through Internal Job Posting.

- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.

- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.


more...
 Marketing
In today's business, the consumer is king. Caretel can provide you with valuable marketing and other business intelligence so that you can monitor the pulse of your current
more...
BPO
Outsourcing of non-core processes allows organisations to focus on their core expertise making them more competitive in the market place. Business Processes Outsourcing (BPO) requires a contact center that can cater to the domain-specific needs blending seamlessly with the client's core systems and processes.
more...


Direct Response

Today's contact centers blend with an organization's Advertising and Promotions program by capturing the media response and converting them into sales. Creating the right sales - driven Contact Center environment can dramatically increase the revenues from Direct Response campaigns. Caretel CSRs are trained to be performance driven, and are able to present their client's products and services more persuasively, to make media buys more productive.

The services offered in this category include:
Product/services Inquiries
Lead Capture
Registration and Welcome
Lead distribution to Dealers
Direct Sales
   
Home  |  About Us  |  Services  |  Infrastructure |  People  |  Quality Systems & Processes  |  Clients  |   News  |  Contact Us

www.caretelindia.com© All Rights reserved 2008 - 2009