Welcome to Caretel India

NEWS

-Caretel has been listed in top 25 BPO in India by Dun & Bradstreet.

-Caretel is Rank 22^nd in Dun & Bradstreet's yearly top 500 BPO list.

-Caretel is awarded MSME Call Center.

-Caretel is awarded CPWD Process.

-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.

-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.

-Caretel bags the prestigious Tender of MTNL, Mumbai for 200 seats, 24/7 process

- Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month

Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)

Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)

Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.

COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".

- Caretel Grabs the presitigious Anti Ragging Process of Ministry of HRD, which was inaugurated by Mr. Kapil Sibbal, Minister of HRD.

- The growth path for employees of Caretel: 15 positions of Team Leaders filled through Internal Job Posting.

- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.

- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.

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QUALITY POLICY

To create value for customers, both internal and external, and to achieve customer satisfaction, we shall perform operations without defects by employing people-process oriented Quality System

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WHY OUTSOURCE

"We are committed to providing each and every client the utmost in customer satisfaction and responsiveness through people-oriented processes and quality systems. ..

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Executive Team

The company has a very strong commitment towards total customer satisfaction and this value is shared across the entire organization. The Executive team has unique experience of adapting to diverse customers needs, developed in the process of handling variety of processes for over 60 different clients.

Key Executives

Rajesh Sehgal
Chief Operating Officer

Mr. Rajesh Sehgal , a Science Graduate from Delhi university and a MBA from IMT Ghaziabad, having experience of 18 years in the field of Marketing& Sales, led many successful ventures, build many brands.

Worked in reputed FMCG companies like Uncle Chips and Pepsi Foods limited in field of Sales & marketing , Projects and New Product
Development.

Last 8 years , into Telecom, Worked in Various capacity, expert in operation and Technology.

Working as COO of the Company, Managing the Operation and M&S of the Company , a dedicated resource and instrumental in turning around the Company.

Abhishek Gupta
Head- Finance & Accounts

A Chartered Accountant by profession, Mr. Abhishek has an experience of over 11years in various organizations like manufacturing, financial services etc.

His experience covers various activities of finance like procuring funds through various sources such as working capital, term loan and funds through private equity etc. He has got strong hold on direct and indirect taxes. His areas of strength are his analytical skills, diagnosing of the economic activity, Govt. policies etc.

He has good experience in implementation of various financial techniques to measure true strength of any organization. Mr. Abhishek joined the organization with a keen interest to strengthen the Accounts & Finance function of the organization and take it to new heights of excellence.