-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.
-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.
-Caretel bags the prestigious Tender of MTNL, Mumbai for 200 seats, 24/7 process
- Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month
Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)
Ms. Praveen Chauhan , the Head HR told ‘Express Computers’ that even during the downturn, hiring is here to stay although the cost effective sources like job portals and internal employee referrals are the best possible options to source candidates hence hiring through print media and consultants has been frozen at the moment.
Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO Mr. Amit Roy has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)
Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.
CEO, Mr. Amit Roy quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.
COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".
- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.
- Caretel Celebrated Janmashtmi by organizing a Puja and Hawan.Puja was attended by the CEO Mr. Amit Roy ,the COO, Mr. Rajesh Sehgal, Operations Head- Mr. Parveen Roach, HR Head Ms. Praveen Chauhan and other senior members of the team Caretel.
- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.
Outsourcing of non-core processes allows organisations to focus on their core expertise making them more competitive in the market place. Business Processes Outsourcing (BPO) requires a contact center that can cater to the domain-specific needs blending seamlessly with the client's core systems and processes. Caretel has the skills to integrate and manage business processes for multiple markets, industrial segments and technology platforms.
Some of the advantages offered by Caretel to clients include cost reduction, improved quality, flexibility and scalability of operations. Caretel has the experience of handling Billing, Collection, Retention etc. in the Telecom sector.
