-Caretel has been listed in top 25 BPO in India by Dun & Bradstreet.
-Caretel is Rank 22nd in Dun & Bradstreet's yearly top 500 BPO list.
-Caretel is awarded MSME Call Center.
-Caretel is awarded CPWD Process.
-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.
-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.
-Caretel bags the prestigious Tender of MTNL, Mumbai for 200 seats, 24/7 process
- Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month
Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)
Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)
Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.
COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".
- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.
- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.
'Responsiveness and effective communication with each of your customers is the core of good customer service.' This credo holds true in today's economy where the orientation of business has become increasingly customer centric. We believe that customer satisfaction is profitable and affordable, because a satisfied customer becomes your salesman forever. We ensure that all our processes and training are focused to deliver customer satisfaction.
