Motivation Hiring Process Training
 NEWS

-Caretel has won the prestigious tender of Noida Authority again. Caretel is managing the inbound call center that caters the concerns of Noida’s citizens since last 5 years with operational excellence.

-Caretel Hyderabad again immerged as Winner in operational excellence and awarded as Best Performing Partner 2009 in south for RBPO. Mr. S. Venkat Kumar (Sr. VP RBPO) said in the category of "Best Performing South Partner Processes" - The CDMA Prepaid process for Reliance AP customers, handled by Caretel Hyderabad, is adjudged as the best performing CDMA process for the year 2009.

Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)

Ms. Praveen Chauhan , the Head HR told ‘Express Computers’ that even during the downturn, hiring is here to stay although the cost effective sources like job portals and internal employee referrals are the best possible options to source candidates hence hiring through print media and consultants has been frozen at the moment.

Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO Mr. Amit Roy has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)

Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.

CEO, Mr. Amit Roy quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.

COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".

- Caretel Grabs the presitigious Anti Ragging Process of Ministry of HRD, which was inaugurated by Mr. Kapil Sibbal, Minister of HRD.

- The growth path for employees of Caretel: 15 positions of Team Leaders filled through Internal Job Posting.

- Caretel felicitated all employees who completed two years by presenting them with ‘Caretel Wrist Watches’.

- Caretel Celebrated Janmashtmi by organizing a Puja and Hawan.Puja was attended by the CEO Mr. Amit Roy ,the COO, Mr. Rajesh Sehgal, Operations Head- Mr. Parveen Roach, HR Head Ms. Praveen Chauhan and other senior members of the team Caretel.

- Independence Day celebratations at Caretel witnessed various activities like Bay Decoration, Traditional Dress code, Ramp walk etc. All employees participated with great enthusiasm in all the activities.


more...
 Marketing
In today's business, the consumer is king. Caretel can provide you with valuable marketing and other business intelligence so that you can monitor the pulse of your current
more...
BPO
Outsourcing of non-core processes allows organisations to focus on their core expertise making them more competitive in the market place. Business Processes Outsourcing (BPO) requires a contact center that can cater to the domain-specific needs blending seamlessly with the client's core systems and processes.
more...


 Training

Training and Development team at Caretel deals with the designing and delivery of knowledge to improve performance within organization.

Continuous training need analysis is done to understand the program objectives and targets. Then, an appropriate training program is developed to   ensure that all agents are well versed with the requirements of the process and are able to deliver as per agreed SLA’s.

A complete training program includes a formal overview of the job expectations and skills needed to perform the job professionally.

The Training module incorporates the following parts of behavioral training:

Positive Attitude.
Negotiation Skills.
Change Management.
Motivational Skills.
Stress Management.
Time Management.
Customer Service.


In additions to the module, Training team at Caretel also focus on following activities:

   Handholding in Transition period.
Role Plays.
Brain-storming Activities.
Extempore sessions.
  Tongue twisters
  FAQ meetings.
  Product-Refresher session.
Call Monitoring for TNI.
Coordinating Induction program


Training on Leadership skills and team building activities for all levels are a part of continuous improvement at Caretel.

Home  |  About Us  |  Services  |  Infrastructure |  People  |  Quality Systems & Processes  |  Clients  |   News  |  Contact Us

www.caretelindia.com© All Rights reserved 2008 - 2009